Activation Services
Real-Time Support
Real-Time Support Services give you a pre-negotiated relationship — and a phone number that gets answered — when an incident is unfolding and your team needs experienced backup running the playbook.
Why It Matters
When you actually need to activate, you shouldn't be redlining a contract.
Most consulting relationships go cold between engagements. Then a real incident hits, and the company that built your plan is suddenly a stranger again — new SOW, new rate negotiation, new onboarding, while the clock runs. Real-Time Support keeps the relationship warm with pre-negotiated terms, so when something happens, you get a partner — not a procurement cycle.
What's Included
Scope of engagement
- Just-in-time management support for plan activation
- Facilitation of plan deployment and emergency notification (once engaged)
- Crisis Management Team meeting facilitation during an active event
- Vendor engagement and disaster declaration support
- Coordination with insurance carriers, legal, and external partners as needed
- After-Action Review with documented lessons learned and plan updates
- Pre-negotiated hourly rates — no per-incident SOW required
Deliverables
What you walk away with
- Standby retainer with named primary and backup consultant
- Pre-negotiated rate schedule and engagement terms
- During-event facilitation, documentation, and meeting management
- Post-event AAR with corrective action register
- Plan updates incorporating AAR findings
Engagement Model
How this engagement runs.
- 01
Standby Setup
Pre-negotiated retainer establishes terms, named consultants, escalation contacts, and engagement triggers. Set up once; available for years.
- 02
Activate
Phone call gets you the named consultant within the response-time commitment — typically same-business-day for engaged clients, on-call coverage available.
- 03
Run the Event
We facilitate plan execution, document decisions, manage external vendor and notification flows, and support the CMT through the response phase.
- 04
Close the Loop
After-Action Review captures lessons. Plan, training, and exercise updates incorporate findings before the next incident.
Right Fit
You should engage if…
- Companies whose existing plans depend on internal staff who may also be impacted by the event
- Firms without a dedicated BCM function but with material continuity exposure
- Organizations that have invested in plans and want a partner who can run them under pressure
- Boards or audit committees requiring evidence of external surge capacity for incident response
Ready to scope a real-time support engagement?
Book a free 30-minute call. We'll cover where you are, where you need to be, and whether this is the right next step.
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