e|Resilient
All Services

Leadership Response

Crisis Management

Crisis Management Planning establishes the governance, team structure, decision authority, and escalation protocols that turn a chaotic event into a managed response.

Schedule a crisis-readiness callCall (833) PLAN-365

Why It Matters

When the call comes in at 2 a.m., your team needs a structure — not a brainstorm.

Crisis Management is what happens before the BCP activates — the first 30 minutes when leadership has to decide whether this is real, who needs to be in the room, what the public position is, and which downstream plans to invoke. Without a documented Crisis Management Plan and a trained team, those 30 minutes routinely become 6 hours, and the cost of the delay is paid by every system, customer, and employee waiting on a decision.

What's Included

Scope of engagement

  • Program governance development — charter, roles, and decision authorities
  • Crisis Management Team (CMT) structure with named roles and succession
  • Trigger protocols — what events activate, who declares, what the cascade looks like
  • Plan document development — incident command structure, communication trees, decision logs
  • Executive education — CMT walkthrough and role-specific briefings
  • Integrated Crisis / BCM exercises — joint scenarios that test handoff between Crisis and Continuity teams

Deliverables

What you walk away with

  • Crisis Management Plan with activation criteria and decision flowcharts
  • CMT roster with named primary and backup role-holders
  • Communication templates for internal, customer, and media audiences
  • Tabletop or functional exercise scenario, facilitation, and AAR
  • Executive readiness briefing materials

Engagement Model

How this engagement runs.

  1. 01

    Governance Design

    We work with leadership to define the CMT charter — who sits on it, what it can decide, how it reports, and how it stands down.

  2. 02

    Plan Development

    Trigger protocols, escalation paths, decision frameworks, and communication trees get documented in a plan your team can actually navigate during an event.

  3. 03

    Executive Education

    Role-specific briefings for CMT members — what their seat is for, what decisions they own, and what tools they have. No slide deck dies in a crisis.

  4. 04

    Integrated Exercise

    Joint Crisis/BCM tabletop or functional exercise validates the handoff between strategic decision-making and operational continuity execution.

Right Fit

You should engage if…

  • Companies that have a BCP but no documented crisis governance layer above it
  • Leadership teams that have never run a real crisis exercise — or whose last one is more than 18 months old
  • Organizations facing reputation, regulatory, or safety exposure where the first hour matters
  • Boards or audit committees asking how crisis decisions get made and by whom

Ready to scope a crisis management engagement?

Book a free 30-minute call. We'll cover where you are, where you need to be, and whether this is the right next step.

Schedule a crisis-readiness callOther ways to reach us

Related Services

Often delivered alongside

Book consultation